PRIVACY POLICY

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are GRUPO FEDOLA, S.L., and we handle your data as the Data Controller. This means we are responsible for how your personal data is used and protected.

What do we use your data for? We use the data you provide online or through any other means to address your inquiries and suggestions, provide you with the requested services, or supply the requested products. Additionally, we will use the data to contact you and provide information we consider relevant and of interest if you have authorized us to do so.

Why do we have your data? We are authorized to process your data for various reasons. By filling out a form or sending an email with a query or suggestion, we have a legitimate interest in addressing it.

Who do we share your data with? We will only share data with collaborating companies to address received requests, provide our services, or supply products, banks, and entities required by law. We never sell your data to third parties.

What rights do you have? You have the right to access, rectify, or delete your personal data. You also have the right to object to the use of data you previously authorized us to use, to transfer it, and not to be subject to automated individualized decisions.

In processing your personal data, we apply the following principles to ensure maximum protection for you:

• Principle of lawfulness, fairness, and transparency: We will always require your consent to process your personal data for one or more specific purposes, which we will inform you about transparently.
• Principle of data minimization: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
• Principle of storage limitation: Data will be kept no longer than necessary for the purposes of processing. Depending on the purpose, we will inform you of the appropriate retention period, and in the case of subscriptions, we will periodically review our lists and delete inactive records.
• Principle of integrity and confidentiality: Your data will be processed in a way that ensures adequate security and confidentiality. We take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

This privacy policy provides more detailed information about how we use the personal data of our clients, suppliers, and users, and in general, all individuals who have contact with us, regardless of the means they have used to communicate (online form, phone, email, or in person).
We like to be transparent about what we do with your personal data, so you understand the implications of our usage, or the rights you have concerning your data. For this reason, we keep our Privacy Policy, Legal Notice, and Cookie Policy updated, which you can consult on this website.
If you have any questions or want more information about the privacy policy, you can continue reading the document.

GRUPO FEDOLA, S.L., is committed to complying with the current legislation on personal data processing. Through this privacy policy, GRUPO FEDOLA, S.L., informs users and individuals whose data we process about the following:

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller is GRUPO FEDOLA, S.L.:

GRUPO FEDOLA, S.L. informs users that the data provided through browsing our website, various data collection forms, or emails will be processed by GRUPO FEDOLA, S.L. and that such processing is recorded in the Register of Processing Activities managed by GRUPO FEDOLA, S.L. in accordance with the GDPR.

WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA?

At HTTPS://TENERIFEWEDDINGPLANNER.COM/, we process data from both users of our website and third parties who have relationships with us. To help you understand how we process your data, we have differentiated the purpose of the data, the types of data, and the legal basis depending on the category of individuals whose data we process. Below, we classify the individuals based on their relationship with GRUPO FEDOLA, S.L.

• Website users

What data do we collect from our website users?

1. Data from users who fill out any of the available forms: The personal data requested by GRUPO FEDOLA, S.L. includes:

• • Identification data: name and surname, phone number, postal and email address

• Data related to the request

• Data from users who subscribe to the newsletter/want to receive commercial communications and information:

• Identification data: name and surname, email address.

• Data from users who browse our website: Data provided by cookies and Google Analytics.

What are the purposes of processing your personal data?
When the user accepts our privacy policy, they authorize us to use the provided personal data for the following purposes:

• To send the information and provide the service requested through the various forms on our website.
• To organize, communicate, and hold events or similar activities.
• To conduct statistical studies to evaluate the success of campaigns and the ways users learn about a service provided by GRUPO FEDOLA, S.L. These data are collected solely for statistical purposes and are for internal use by GRUPO FEDOLA, S.L.
• To send commercial communications about offers, activities, and promotions from GRUPO FEDOLA, S.L. and the sector that may be of interest by conventional or electronic means when the box to receive information is checked.

How do we obtain your data?
We obtain your data through:

• The form that the web user fills out for the stated purpose. The form is subject to the acceptance of this privacy policy by checking the indicated box.
• Browsing data are obtained from the various cookies accepted by the user upon first accessing HTTPS://TENERIFEWEDDINGPLANNER.COM/.

What is the legal basis for processing your data?
The express consent of the user (Article 6.1.a. GDPR) expressed by completing the various forms, checking the newsletter box, and receiving commercial communications/information about the offers, activities, and promotions from GRUPO FEDOLA, S.L. and the sector that may be of interest authorizes the processing by GRUPO FEDOLA, S.L. The user may revoke the given consent at any time, but revoking the consent does not affect data processing carried out before the revocation.
The legitimate interest for profiling browsing preferences through cookie installation.

The execution of a contract or pre-contractual measures when the client makes a request through the various forms on our website or requests information about the services provided by GRUPO FEDOLA, S.L.

• Suppliers

What data do we collect from our suppliers?

1. Identification data of the supplier: The personal data requested by GRUPO FEDOLA, S.L. includes:

• Identification data: name and surname, phone number, postal and email address
• Employment and professional data
• Activities and business data

How do we obtain your data?
We obtain your data through:

• The contract signing, acceptance of the presented budget, receipt of invoices from the supplier, and signing the Data Processing Agreement if applicable for the provided service.

What are the purposes of processing your personal data?
Managing information related to our goods and services suppliers, as well as their representatives.
Maintaining the contractual relationship with our suppliers.

Managing payments and collections related to the contracts that bind us.

What is the legal basis for processing your data?

The execution of a pre-contract/contract to send the information and manage the service provided, otherwise, it would be impossible to carry out.

The legitimate interest for managing data related to the representatives of the suppliers of GRUPO FEDOLA, S.L.

• Clients

What data do we collect from our clients?

1. Data from clients who fill out any of the available forms at HTTPS://TENERIFEWEDDINGPLANNER.COM/ and at the physical establishment of GRUPO FEDOLA, S.L.

• • Identification data: name and surname, phone number, postal and email address

• Data related to the request

• Data from clients who register on our platform:

• Identification data: name and surname, postal and email address, phone number, billing address

• Data from clients who make a reservation or order at our establishment in person:

• Identification data: name and surname, postal and email address, phone number, billing address

• Data from our clients obtained through our contracts and budgets

• Data from clients who make a purchase online or in person:

• Identification data: title, name, surname, postal and email address, phone number, billing address

• Transaction data: products purchased/services provided and payment method, invoice, or purchase receipt.

How do we obtain your data?
If you are an online client, we obtain your data through:

• The form filled out by the user for information and/or budget request, order, or to complete the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy by checking the indicated box.
• Browsing data are obtained from the various cookies accepted by the client upon first accessing HTTPS://TENERIFEWEDDINGPLANNER.COM/

If you are an in-person client, we obtain your data through:

• The client registration form.
• Acceptance of the presented budget.
• The signed contract.

What are the purposes of processing your personal data?

• Generating and managing the documentation associated with your requests and purchases.
• Providing information about offers, products, and services related to your purchase.
• Processing your reservation or online purchase through our platform.

What is the legal basis for processing your data?
The execution of a pre-contract/contract to send the information and manage the service provided or the supplied product, otherwise, it would be impossible to carry out.
The consent of the user for sending the newsletter and commercial communications of offers, activities, and promotions from GRUPO FEDOLA, S.L. and the sector that may be of interest and managing our blog. The user may revoke the given consent at any time.

The legitimate interest for sending information about exclusive promotions, latest news, and personalized information adapted to the profile of the interested party and for sending satisfaction surveys about the purchased products or services.

HOW LONG DO WE RETAIN YOUR DATA?

• Website users

Data processed based on the consent of the web user will be retained as long as they are relevant for the purpose they were collected and the consent is not revoked.
Data processed based on legitimate interest will be retained for the time linked to the reason that motivated the collection, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.
Data processed based on the execution of a contract or pre-contractual measures will be retained for the time the contractual relationship is in force and the subsequent time required by legal obligation.

The IP address obtained through cookies will be retained for one year to demonstrate user consent.

Regarding the retention period of cookies, you can find more information on our website in the “Cookie Policy” section.

• Suppliers

Data processed based on legitimate interest will be retained for the time linked to the reason that motivated the collection, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.
Data processed based on a contract, as well as if part of the processing is legitimized by a legal obligation, will be retained as long as the contractual relationship is in force. The retention time of data once this ends, or if the processing is linked to a legal obligation, will be legally stipulated, and the processing cannot be revoked by the interested party except in the legally established blocking provisions.

• Clients

Data processed based on the client’s consent will be retained as long as they are relevant for the purpose they were collected and the consent is not revoked.
Data processed based on legitimate interest will be retained for the time linked to the reason that motivated the collection, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.
Data processed based on a contract, as well as if part of the processing is legitimized by a legal obligation, will be retained as long as the contractual relationship is in force. The retention time of data once this ends, or if the processing is linked to a legal obligation, will be legally stipulated, and the processing cannot be revoked by the interested party except in the legally established blocking provisions.

ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over 14 years old can provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and timeliness of all data communicated to GRUPO FEDOLA, S.L. and declares that they are over 14 years old, being solely responsible for false or inaccurate statements made.
If booking a service or making an online purchase, the interested party must be over 18 years old, the age legally established in the Civil Code to acquire legal capacity.

Personal data processed by GRUPO FEDOLA, S.L. can be mandatory or voluntary. Web forms will not request special category data to ensure your privacy. If special category data is required for providing a service, it will be requested through another means. The data requested in forms are:

1. 1. Identification data: name and surname, phone number, postal and email address.
   2. Data related to the request.

• Data from users who subscribe to the newsletter/want to receive commercial communications and information.

Voluntary information is that which the user is not obliged to provide to contact us.
Fields marked with an asterisk (*) or with the word (required) in our forms are mandatory. Failure to provide them will prevent us from providing the service or addressing your request.
If you provide third-party data, you declare having their consent and agree to inform them of the information we provide in this clause, exempting GRUPO FEDOLA, S.L. from any obligation. However, GRUPO FEDOLA, S.L. may verify this by taking the diligence measures established in data protection regulations.

WHO WILL YOUR DATA BE COMMUNICATED TO?

Data will not be transferred to third parties except by legal obligation or when necessary to address your request.
Among the recipients to whom your data may be communicated are:

• Group companies.
• Public administrations and bodies when required by fiscal, labor, social security, or any other applicable regulations. Data processing companies (fraud detection and prevention providers, technology services, customer service, advertising and marketing services, and third-party providers necessary for the services offered by GRUPO FEDOLA, S.L. such as courier and transport providers, etc.

• ARE THERE ANY INTERNATIONAL DATA TRANSFERS?

HTTPS://TENERIFEWEDDINGPLANNER.COM/ is hosted in Germany, a country within the European Union, in the European Economic Area, or that complies with the guidelines established in Articles 46 and 47 of the GDPR. Therefore, there will be no international transfers of user data provided on the website.
Our website only accesses user data through the following means:

• Through the contact forms available on the website.
• Through cookies previously accepted by the user.
• Through newsletter subscription.

International data transfers may also occur as part of the aforementioned transfers/communications. GRUPO FEDOLA, S.L. will use the tools provided in Articles 46 and 49 of the GDPR to guarantee transfers to countries without an adequate decision by the European Commission. In any case, third parties with whom personal data is shared must have previously demonstrated the adoption of appropriate technical and organizational measures for proper protection, and transfers will only occur to third countries with a binding legal instrument as per Articles 46 and following of the GDPR. By accepting this privacy policy, you accept the possibility of an international data transfer under the indicated guarantees.
If the GDPR requirements are not met, the interested party can consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, authorization must be requested from the Supervisory Authority.

Additionally, some services provided by and for GRUPO FEDOLA, S.L. may involve the transfer of personal data to a non-EU third country, in cloud services offered by some of the main international providers (e.g., Google, Microsoft). Compliance will be confirmed in these services as mentioned.

GRUPO FEDOLA, S.L. does not sell user data to third parties under any circumstances.

• WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

Users can exercise the following rights with GRUPO FEDOLA, S.L.:

1. Access your personal data
2. Rectify inaccurate or incomplete data
3. Request deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected
4. Object to processing
5. Request data processing limitation when any of the conditions provided in the regulations are met
6. Request data portability in cases provided in the regulations
7. Prevent automated decision-making
8. Revoke given consents

To exercise their rights, users must send a written request indicating the right they wish to exercise, accompanied by proof of identity and a postal or email address for notification purposes. This request can be made by postal mail to: GRUPO FEDOLA, S.L., Edificio Olympo, Candelaria, 28, 1ª Planta, 38002 – Santa Cruz de Tenerife, or by email to: protecciondedatos@grupofedola.com.
The interested party is informed that GRUPO FEDOLA, S.L. has appointed a Data Protection Officer to whom any issue related to the processing of personal data can be addressed. The interested party can contact the Data Protection Officer via the following email: dpd@grupofedola.com or at the following postal address: Edificio Olympo, Candelaria, 28, 1ª Planta, 38002 – Santa Cruz de Tenerife.
GRUPO FEDOLA, S.L. must respond to the request to exercise rights within one month from the receipt of the request. This period may be extended by two more months if necessary, considering the complexity and number of requests. We will inform you of any extension within one month of receiving the request, indicating the reasons for the delay.

Additionally, interested parties have the right to file a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) when they believe that GRUPO FEDOLA, S.L. has violated the rights recognized by data protection regulations at www.aepd.es.

• ARE MY DATA SECURE?

GRUPO FEDOLA, S.L. has a current contract with the Hosting company IONOS SE for the hosting of its website. It is a European company and has the latest security measures.
In any case, GRUPO FEDOLA, S.L. guarantees the adoption of appropriate measures to ensure the confidential processing of your data, considering their confidential nature, and commits to keeping them secret, processing them with the utmost confidentiality. We have implemented the corresponding security policies in our information system, according to the provisions of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of natural persons regarding the processing of personal data and the free movement of such data (GDPR).
All data provided through our platform is collected through a secure protocol. Our website has an SSL certificate that allows for an encrypted connection when a user visits our website and exchanges information with us.

• LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites not belonging to our entity, GRUPO FEDOLA, S.L. will not be responsible for the privacy policies of those websites or the cookies they may store on the user’s computer.
Date: April 16, 2024
Version: V.1.0